Before you deal with the housing bank of trade and finance (Al Iskan BanK) of Jordan
It’s been almost a year since i have switched away from there, and i am glad i did, the bank is hell, they are kings at Lip service, they kept promising me to be able to use the internet with my USD account (Next week was still next week 8 months later), and i am pretty sure that after the 20 months they still do not have it…
In fact, while we participated in some Computer and IT expo in Jordan , The housing bank was a platinum sponsor, trying to give the impression they do I.T…. i met with Mr. Mxxxxxx Bxxxxxty (Segmentation Manager, Consumer Marketing) and another guy who claimed not to have any business cards on him (Sure, he was the IT manager and he knew nothing was coming, so he thought he’d spare himself the headache and not print any business cards all together).
The segmentation manager assured me i am a premium client (after asking about my account), The IT manager (Forgot the name) assured me that there system will be a hit, he gave me the impression that bank of America will soon be coming after them for that system….
Anyway, I also had a prepaid (debit) card from them, Some card you recharge with any amount and use on the internet, My cards number is almost on every subscription i have online (Since subscription websites save your CC number, i would rather use this one)
Anyway, My first prepaid card had my name WRONG, but it was pretty close to my name so i did not object, recharging it was hell, those days my account was at the housing bank and i had to stand in line (Even though i should have been a premium client), get the money, go pick up another ticket, deposit the money, then make 1001 phone calls to have it recharged.
The second was much worse, Yazeed Madaeen came out on the card as Farid Sail ! WTF.. so i called and asked them very politely to fix the error, they said the problem was at issuers.com, i called issuers through there VOIP line connected to Lebanon (079-5661100), and Lebanon said, this is what we got from your bank, i asked them to fix it, i actually spent the entire day calling this side and calling that side, and finally, some phone support girl gave me the bottom line, it can’t be fixed…
Having recharged it with 4000 USD i couldn’t just throw it away, So i accepted my new name, there is a similarity between Yazeed and Farid to tell you the truth, i actually think my new name is not so bad either
So, 4 days ago, i went once more the the housing bank of headaches and gave them 2000 USD, please recharge my card i said, oh it will be ready this evening is what they said, So, happy that i don’t have to visit 1000 websites and change my credit card number i went home…..
It has already been 4 days and as usual everyone is bullshitting me… the housing bank says We sent it same day, the Lebanese side says, we have not received ANY requests from the housing bank in the last 4 days !
I started writing this post while on hold with issuers.com’s phone support service, now it has already been 1 hour 16 minutes, i insisted to keep the phone open as long as it takes, and finally my phone said (Network error).
Anyway, whatever you do, STAY AWAY FROM THEM
*NOTE: A simple whois lookup for issuers.com comes up with
CreditCard Services Co. s.a.l.
150 Commodore Street, Hamra
Beirut 00000
LB
And that explains what (welcome to CLC is) when you dial the magical number, the lucky company has a zip code or postal code of 00000…., Iskan most probably has a GSM PCI card with 0795661100 connected via VOIP to CLC (Or a more primitive solution like Auto answering phone line with audio cables to the computer i wouldn’t be surprised and neither would you if you knew how bad the voice quality can get at times, very low volume and you have to BEG the guy/gal at the other end to raise his/her voice, but this was long ago when they used to answer).